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    Win More Jobs

    Increase Speed-to-Lead & Prevent Revenue Leakage

Stop Profit Leakage

Sell More, Collect Payments Faster & Scale Without the Headache of Hiring

Dedicated virtual assistants (VAs) streamline contractor front-office and back-office tasks.

Not a call center. Not freelancers.

If leads are coming in but aren’t getting followed up...

If old estimates are piling up...

If insurance checks take 60+ days...

If you feel like you are your customers’ bank...

If you have a revolving door of staff...

SMA Support will help you plug the leaks and scale your business.

SMA empowers growth-focused contractors to sell more and collect payments faster with fully-trained VAs who are embedded into your team – and free you up to focus on scaling your business.

D&M Roofing

Eric Oberembt

Contractor Virtual Assistant Services

As contractors grow, the first thing to break isn’t sales – it’s execution. Leads don’t get followed up. Sales reps are drowning in admin. Customers wait too long for responses. Insurance paperwork stalls cash flow. This is the contractor execution breakdown.

Our virtual assistants deliver end-to-end administrative support, so you can spend less time mired in paperwork and follow-ups and more time working on your business.

Sales Support

Turn more leads into booked appointments, estimates and jobs.

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Insurance Payments

Shorten your claims cycle time and get paid faster – in weeks vs. months.

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Revenue Recovery

Rehash old estimates and tighten customer invoice follow-up.

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Ops & Back-Office

Get job costing, scheduling, AP, data entry, reporting, and workflow support.

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How SMA Virtual Assistants Work

Most contractors lose money at two critical junctures: selling and getting paid. If you miss 10 estimates a month at $15,000 each, that’s an annual loss of $1.8 million. VA front- and back-office support reverses this.

Front Office

Win More Jobs

Turn more leads into appointments and more estimates into signed contracts – and stop losing deals to competitors who respond faster.

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  • <2-minute response time
  • Inbound and outbound call handling
  • Estimate creation and follow-ups
  • Rehashing old estimates
  • Customer service and scheduling

Back Office

Get Paid Faster

Reduce AR days outstanding, eliminate cash flow gaps, and free your team from admin work so they can focus serving clients and selling your services.

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  • Insurance claims processing
  • AR follow-up and collections
  • Bookkeeping and accounting
  • Permit coordination
  • Job costing and reporting

Virtual Assistants vs. Call Centers

SMA SUPPORT VIRTUAL ASSISTANTS

First Call

LEAD CAPTURE

Answer incoming calls, respond to inquiry emails and site form submissions

CALL CENTER

QUOTE CREATION & FOLLOW-UPS

Prepare and send estimates to customers; manage ongoing correspondence

JOB SCHEDULING

Schedule service and inspections, and manage client communication

Final Payment

BILLING & INSURANCE PAYMENTS

Send invoices, submit insurance claims, and ensure timely payment

INCREASE PROFIT MARGINS. GROW REVENUE. RECLAIM YOUR TIME.

Why Partner with SMA Support Services

Different contractors have different goals. But whether you want to increase your profit margins, grow your revenue, or get your time back, the solution remains the same: a dedicated team that provides the front- and back-end support you need to focus on what matters.

Partner with SMA Support if you want to:

Reduce Your Overhead,
But Not Quality
You are selling, but your overhead is too high, and your margins are razor thin.
VAs reduce the need for costly hires and can be flexed up or down as needed.
Get Money You Earned
in Your Pocket Quickly
Revenue is sluggish due to delayed insurance payments and invoices.
By offering back office and insurance claims support, our VAs help you get paid faster.
Start Working on Your
Business, Not in It
You spend more time on paperwork and putting out fires than building your business.
Our services take administrative tasks off your plate, so you get your time back.
Placeholder Header
You have to hire and train a revolving door of admin staff.
We teach your VA(s) roofing basics (they'll know what drip edges and starter shingles are) and train them to use your tools (e.g., ProLine, AccuLynx).
Reduce Your Overhead,
But Not Quality
Get Money You Earned
in Your Pocket Quickly
Start Working on Your
Business, Not in It
Stop the Hiring Cycle, Get Trained Support Instantly
Your Problem You are selling, but your overhead is too high, and your margins are razor thin. Revenue is sluggish due to delayed insurance payments and invoices. You spend more time on paperwork and putting out fires than building your business. You have to hire and train a revolving door of admin staff.
SMA Support’s Solution VAs reduce the need for costly hires and can be flexed up or down as needed. By offering back office and insurance claims support, our VAs help you get paid faster. Our services take administrative tasks off your plate, so you get your time back. We teach your VA(s) roofing basics (they'll know what drip edges and starter shingles are) and train them to use your tools (e.g., ProLine, AccuLynx).

Take Your Business to the Next Level

SMA Support handles the work your team doesn’t have capacity for and removes distractions so you can focus on growing your business.

38 Sec.

Average Response Time

50-80%

Increased in Lead Conversion

5-15+

Additional Jobs Per Month

60+ days

Faster Final Check Pickup

How to Get Started

Here’s how SMA Support will help you scale your business and get your time back:

Profit Leakage Audit

Identify where sales, service, and back-office breakdowns are costing you money.

Get started

VA Solution Design

Define exactly what your dedicated VA(s) will do—front office, back office, or both.

Learn more

Onboarding & Training

We will ensure your VA is up to speed on your workflows, systems and company specifics.

Learn more

Continuous Improvement

Ongoing check-ins, performance tracking, reporting, and optimization.

Learn more

Contractors We Serve

SMA support is trusted by many roofers, other contractors, and public adjusters. Here are some of them:

Testimonials

Aaron Brookens

When we first started working with SMA, I was hesitant. My thought was—even if their capabilities were limited, at least they could take simple tasks off our plate and free up some time. After nearly a year of working together, it’s clear I underestimated them. There hasn’t been a single virtual task we’ve thrown at them that they couldn’t handle.

Kobe and Grayson aren’t just assistants—they’ve truly become part of our team and family here at Brookens. They consistently help move the needle by knocking out important tasks every day, and they even jump into our group chats (meme game strong!).

SMA has been a game-changer for us, and I highly recommend.

Aaron Brookens

Sej Deribin

I cannot recommend SMA Support services enough! This was a huge game changer for us. SMA takes the time to really understand your business and the flow of your SOPs. I’ve had such a terrible experience with hiring admins in our office over the years and for the first time I can actually breathe because I know that SMA is here to support and take care of all our needs. Love this team and am so happy I finally pulled the trigger to hire them!

Sej Deribin

Conor McGeehan

Highly Recommend SMA Services

SMA Services has been a fantastic partner for our business. Their team quickly grasped our workflows and demonstrated a strong understanding of our needs right from the start. The learning curve was short, and they wasted no time diving into the work.

What truly sets them apart is their commitment to documenting core processes clearly and thoroughly, making it easy for our team to follow and build upon. Their responsiveness and communication are top-notch—always available, always professional, and consistently proactive.

They take accountability seriously, and we’ve seen firsthand how that mindset leads to results. We consider SMA not just a vendor, but a trusted extension of our team.

Highly recommend to any business looking for reliable, communicative, and process-driven support.

Conor McGeehan

Zack Rigali

I’m impressed with SMA Support Services! As a company utilizing their virtual assistant services, we’ve experienced a remarkable improvement in our operations. Their team seamlessly handles administrative tasks, allowing our in-house staff to concentrate on core business growth. The professionalism and efficiency of SMA Support Services have truly revolutionized our workflow. SMA Support Services is a vital partner for any business looking to optimize its processes and achieve greater efficiency. Highly recommended!

Zack Rigali

Lee Lipniskis

Working with SMA Support has been a total game-changer for my business! Their virtual assistant services are top-notch — efficient, professional, and incredibly responsive. Abby, Ann, and Heidi are an absolute dream team. Each of them brings their own strengths, and together they’ve made my daily operations smoother and less stressful.

Abby keeps everything organized and moving forward, Ann is a communications pro, and Heidi’s attention to detail is unmatched. I genuinely feel supported and understood, which is rare to find. If you’re on the fence about hiring a VA team, look no further — SMA Support is the real deal.

Highly recommend!

Lee Lipniskis

Anna Bennett

Working with the SMA Virtual Support team has been a game changer for our business. They quickly learned our systems, provided great feedback, and have been instrumental in helping us refine and streamline our processes. Their support has taken a huge weight off our internal team—especially on the admin side—and has allowed us to focus more on growth. Professional, responsive, and easy to work with—highly recommend!

Anna Bennett

Matt Boyd

Working with Dianne has been an absolute game changer. Her professionalism, attention to detail, and incredible work ethic have made my job with American Veteran Roofing & Restoration not only easier, but significantly more efficient. Dianne anticipates needs before they arise and handles every task with precision and care. She communicates clearly, and consistently goes above and beyond. We are lucky to have her as part of our team.

Matt Boyd

Megan Cox

We’ve had a fantastic experience working with SMA, especially Kobe, who has been an incredible asset to our team. In the past, we tried a similar service with terrible results, so I was hesitant to go down this path again. But Kobe quickly proved me wrong.

He’s responsive, professional, and personable—and more than just an extension of our team, he genuinely feels like a part of it. Kobe has taken so many admin tasks off our plate, allowing our leadership team to focus on big-picture projects and growth. We were so impressed that we asked for another Kobe—and now we’re also working with Grayson, who’s been just as great.

Both Kobe and Grayson are detail-oriented, take the time to understand our business, and ask thoughtful questions. They handle everything we throw at them with confidence and care—especially when it comes to managing phone calls and client interactions.

It’s been a really smooth, valuable experience so far, and we’re excited to keep building with them.

Megan Cox

Deeandra Chisenhall

Working with SMA support services, has been nothing short of amazing. The way they handle task they are rockstars. Makes day to day operations run so much smoother.

Chris and Adam are always helpful and the best with any support I need!

Deeandra Chisenhall

Janell Anderson

Kobe has been an absolute asset to our team. He’s incredibly thorough, proactive, and dependable — always one step ahead. We never have to follow up with him because he’s already on it, often reminding us before we even think to check in. No matter what we ask, he handles it with a great attitude and a smile. Beyond that, Kobe consistently looks for ways to improve our processes, making everything run smoother and more efficiently. We’re grateful to work with someone so reliable and committed.

Janell Anderson

Trishia Herbst

We love our SMA Team! They excel at providing knowledgable, professional phone and back end support. We depend on them for many crucial daily tasks and greatly appreciate all the work they do for us!

Trishia Herbst

Quy Bui

I’ve been incredibly impressed with my VA team. They’ve eliminated countless small tasks, freeing me up to focus on what truly matters. From updating our sales leaderboard daily to uploading documents and even following up with homeowners and insurance carriers on payments. They helped streamline our entire process. Their support has made our operations far more efficient and organized. They’ve become my secret weapon

Quy Bui

Virtual Assistant & BPO News

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Frequently Asked Questions (FAQ)

Explore common questions about our support services and how they can transform your business.

SMA offers significant cost savings compared to hiring in-house staff. You don't have to worry about overhead costs like benefits, office space, or equipment. Our team members are already trained professionals with expertise in roofing and home remodeling operations. Plus, you get the support of our dedicated management team and quality assurance department to ensure consistent, high-quality service without the burden of training and managing employees yourself.

Most clients are up and running within 30 to 45 days. That said, we can schedule your free process audit right away. During this audit, we'll take a look at your current workflows and create a customized implementation plan. The faster you provide us with your processes and systems access, the quicker we can get your dedicated team member trained and working for you.

Your satisfaction is our top priority. Each client has a dedicated account manager who regularly checks in to ensure you're happy with the service. Our quality assurance team monitors performance and provides ongoing training to maintain excellence. We work on flexible terms and are committed to making adjustments as needed to ensure the partnership works for your business.

While we specialize in roofing and home remodeling businesses (we have deep expertise in industry tools like ProLine, Roofle, and CompanyCam), we can definitely support related industries in the home services sector. Our team understands the unique challenges of field service businesses, including project management, insurance claims, and customer communications. Feel free to reach out and we can discuss your specific needs.

Quality is built into everything we do. We have a dedicated Quality Assurance department that monitors all work and provides continuous feedback. Our team receives ongoing training (both daily and weekly) to stay sharp and up to date with best practices. Every team member follows documented processes and scripts to ensure consistency. Plus, each client has a US based account manager who oversees operations and serves as your primary point of contact.