Dedicated virtual assistants (VAs) streamline contractor front-office and back-office tasks.
Not a call center. Not freelancers.
If leads are coming in but aren’t getting followed up...
If old estimates are piling up...
If insurance checks take 60+ days...
If you feel like you are your customers’ bank...
If you have a revolving door of staff...
SMA Support will help you plug the leaks and scale your business.
SMA empowers growth-focused contractors to sell more and collect payments faster with fully-trained VAs who are embedded into your team – and free you up to focus on scaling your business.
As contractors grow, the first thing to break isn’t sales – it’s execution. Leads don’t get followed up. Sales reps are drowning in admin. Customers wait too long for responses. Insurance paperwork stalls cash flow. This is the contractor execution breakdown.
Our virtual assistants deliver end-to-end administrative support, so you can spend less time mired in paperwork and follow-ups and more time working on your business.

Shorten your claims cycle time and get paid faster – in weeks vs. months.
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Get job costing, scheduling, AP, data entry, reporting, and workflow support.
Learn moreMost contractors lose money at two critical junctures: selling and getting paid. If you miss 10 estimates a month at $15,000 each, that’s an annual loss of $1.8 million. VA front- and back-office support reverses this.
Turn more leads into appointments and more estimates into signed contracts – and stop losing deals to competitors who respond faster.
Reduce AR days outstanding, eliminate cash flow gaps, and free your team from admin work so they can focus serving clients and selling your services.
First Call
Answer incoming calls, respond to inquiry emails and site form submissions
Prepare and send estimates to customers; manage ongoing correspondence
Schedule service and inspections, and manage client communication
Final Payment
Send invoices, submit insurance claims, and ensure timely payment
Different contractors have different goals. But whether you want to increase your profit margins, grow your revenue, or get your time back, the solution remains the same: a dedicated team that provides the front- and back-end support you need to focus on what matters.
Partner with SMA Support if you want to:



![]() But Not Quality | ![]() in Your Pocket Quickly | ![]() Business, Not in It | | |
|---|---|---|---|---|
| Your Problem | You are selling, but your overhead is too high, and your margins are razor thin. | Revenue is sluggish due to delayed insurance payments and invoices. | You spend more time on paperwork and putting out fires than building your business. | You have to hire and train a revolving door of admin staff. |
| SMA Support’s Solution | VAs reduce the need for costly hires and can be flexed up or down as needed. | By offering back office and insurance claims support, our VAs help you get paid faster. | Our services take administrative tasks off your plate, so you get your time back. | We teach your VA(s) roofing basics (they'll know what drip edges and starter shingles are) and train them to use your tools (e.g., ProLine, AccuLynx). |
SMA Support handles the work your team doesn’t have capacity for and removes distractions so you can focus on growing your business.
Average Response Time
Increased in Lead Conversion
Additional Jobs Per Month
Faster Final Check Pickup
Here’s how SMA Support will help you scale your business and get your time back:

Identify where sales, service, and back-office breakdowns are costing you money.
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Define exactly what your dedicated VA(s) will do—front office, back office, or both.
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We will ensure your VA is up to speed on your workflows, systems and company specifics.
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Ongoing check-ins, performance tracking, reporting, and optimization.
Learn moreSMA support is trusted by many roofers, other contractors, and public adjusters. Here are some of them:
Explore common questions about our support services and how they can transform your business.
SMA offers significant cost savings compared to hiring in-house staff. You don't have to worry about overhead costs like benefits, office space, or equipment. Our team members are already trained professionals with expertise in roofing and home remodeling operations. Plus, you get the support of our dedicated management team and quality assurance department to ensure consistent, high-quality service without the burden of training and managing employees yourself.
Most clients are up and running within 30 to 45 days. That said, we can schedule your free process audit right away. During this audit, we'll take a look at your current workflows and create a customized implementation plan. The faster you provide us with your processes and systems access, the quicker we can get your dedicated team member trained and working for you.
Your satisfaction is our top priority. Each client has a dedicated account manager who regularly checks in to ensure you're happy with the service. Our quality assurance team monitors performance and provides ongoing training to maintain excellence. We work on flexible terms and are committed to making adjustments as needed to ensure the partnership works for your business.
While we specialize in roofing and home remodeling businesses (we have deep expertise in industry tools like ProLine, Roofle, and CompanyCam), we can definitely support related industries in the home services sector. Our team understands the unique challenges of field service businesses, including project management, insurance claims, and customer communications. Feel free to reach out and we can discuss your specific needs.
Quality is built into everything we do. We have a dedicated Quality Assurance department that monitors all work and provides continuous feedback. Our team receives ongoing training (both daily and weekly) to stay sharp and up to date with best practices. Every team member follows documented processes and scripts to ensure consistency. Plus, each client has a US based account manager who oversees operations and serves as your primary point of contact.