SMA Support Services
Virtual Assistants for Contractors
Dedicated, fully trained virtual assistants who join your team to handle sales follow-up, scheduling, insurance paperwork and back-office work for roofing, remodeling and other construction companies. Not a call center. Not freelancers.
Get Started Today - $1,000 Onboarding Savings
Transform your operations today while enjoying exclusive savings
What a Contractor Virtual Assistant Handles
Front office (win more jobs): answering inbound calls and web leads with an average response time of 22 seconds, outbound follow-up, creating estimates and following up on them, re-working old estimates, and customer service and scheduling. Back office (get paid faster): insurance claims processing, accounts receivable follow-up and collections, bookkeeping and accounting, permit coordination, and job costing and reporting. Your VA works inside the tools you already use, including ProLine, Roofle, CompanyCam and other contractor CRMs.
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Built for Construction and Home-Service Companies
SMA's virtual assistants are trained on how contractors actually sell and get paid: inspections, estimates, insurance work, change orders and final payments. We support roofing virtual assistant services, as well as home remodeling, siding, windows, solar and other home-service contractors. Need help mainly on the phones? See our roofing answering service.
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Why Contractors Choose a Dedicated VA
Lower overhead than an in-house hire: no benefits, office space or equipment, and you can flex your team up for busy season and down when it's slow. Trained and managed for you: your VA is already trained in contractor operations and supported by SMA's quality assurance team, daily and weekly training, and a US-based account manager. Embedded in your team, not a shared pool: the same people learn your processes, your crews and your customers. Contractors working with SMA report a 50–80% increase in lead conversion, 5–15+ additional jobs per month and final checks collected 60+ days faster.
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How It Works
1. Profit Leakage Audit: we find where sales, service and back-office breakdowns are costing you money. 2. VA solution design: we define exactly what your VA handles: front office, back office or both. 3. Onboarding and training: your VA learns your workflows, systems and company specifics; most clients are up and running within 30 to 45 days. 4. Continuous improvement: ongoing check-ins, performance tracking and reporting. Start with a free Profit Leakage Audit, or compare options in virtual assistants vs. call centers.
Learn MoreSMA Support Team Offerings
Tailored solutions crafted uniquely to address your business requirements, ensuring optimal efficiency and effectiveness in achieving your goals.
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Free Consultation
Schedule a Free Process Audit
Let our experts analyze your current processes and identify opportunities for improvement and growth.
"Since beginning our relationship with SMA, our pipeline is full, morale is higher, and people are making more money."
Tim Greve, D&M Roofing
Frequently Asked Questions (FAQ)
Explore common questions about our support services and how they can transform your business.
SMA offers significant cost savings compared to hiring in-house staff. You don't have to worry about overhead costs like benefits, office space, or equipment. Our team members are already trained professionals with expertise in roofing and home remodeling operations. Plus, you get the support of our dedicated management team and quality assurance department to ensure consistent, high-quality service without the burden of training and managing employees yourself.
Most clients are up and running within 30 to 45 days. That said, we can schedule your free process audit right away. During this audit, we'll take a look at your current workflows and create a customized implementation plan. The faster you provide us with your processes and systems access, the quicker we can get your dedicated team member trained and working for you.
Your satisfaction is our top priority. Each client has a dedicated account manager who regularly checks in to ensure you're happy with the service. Our quality assurance team monitors performance and provides ongoing training to maintain excellence. We work on flexible terms and are committed to making adjustments as needed to ensure the partnership works for your business.
While we specialize in roofing and home remodeling businesses (we have deep expertise in industry tools like ProLine, Roofle, and CompanyCam), we can definitely support related industries in the home services sector. Our team understands the unique challenges of field service businesses, including project management, insurance claims, and customer communications. Feel free to reach out and we can discuss your specific needs.
Quality is built into everything we do. We have a dedicated Quality Assurance department that monitors all work and provides continuous feedback. Our team receives ongoing training (both daily and weekly) to stay sharp and up to date with best practices. Every team member follows documented processes and scripts to ensure consistency. Plus, each client has a US based account manager who oversees operations and serves as your primary point of contact.