About Us

About SMA Support

Your partner for streamlined operations and exceptional service delivery.

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Customer Testimonials
Play the video testimonial from Eric Oberembt, D&M Roofing

D&M Roofing

Eric Oberembt
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Why Companies Pick SMA

SMA Support Benefits

Partnering with SMA Support offers businesses streamlined operations, access to skilled professionals, scalability, and cost-effectiveness. Our tailored solutions adapt to your needs, providing flexibility without overhead costs. With us, enhance efficiency, drive growth, and achieve your business objectives seamlessly.

Who We Are

SMA Support Services at a Glance

SMA Support Services has provided dedicated virtual assistants and back-office support to roofing and home-service contractors since 2014. Our team of 300+ trained professionals works inside our clients' businesses, backed by our US office in Andover, Minnesota.

2014

Founded

300+

Team members

Andover, MN

US office

Nationwide

Contractors served across the US

Leadership

Chris Diroll

Director of Revenue

Adam Patterson

Director of Sales

Kris Lugtu

Director of Tech

John De Leon

Director of Operations

zap-fast

Why Companies Pick SMA

Why Companies Pick And Stay With SMA

Our clients choose and remain with SMA due to tailored solutions, exceptional service, reliability, and consistent delivery.

We scale with your business

We adapt and expand in sync with your company's growth trajectory seamlessly.

Extremely process driven

Highly focused on structured procedures, ensuring efficiency and precision in every operation conducted.

300+ trained team members

Our team comprises 300+ skilled professionals dedicated to delivering exceptional service and support.

Continual assurance training

Continuous training ensures ongoing excellence and adherence to high standards in our operations and services.

Follow the script every time

Adherence to the script ensures consistency and professionalism in every interaction with clients and customers.

A/B testing for improvements

A/B testing enables continuous improvement and optimization for enhanced performance and results.

Empowering revenue-generating roles

Committed to quality

We prioritize quality through ongoing training, ensuring our team delivers exceptional service to meet your evolving needs.

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Continual training

Daily & weekly

Follow the script

Every time

Quality assurance

Dedicated department

Right person

Is in the seat

Frequently Asked Questions (FAQ)

Explore common questions about our support services and how they can transform your business.

SMA offers significant cost savings compared to hiring in-house staff. You don't have to worry about overhead costs like benefits, office space, or equipment. Our team members are already trained professionals with expertise in roofing and home remodeling operations. Plus, you get the support of our dedicated management team and quality assurance department to ensure consistent, high-quality service without the burden of training and managing employees yourself.

Most clients are up and running within 30 to 45 days. That said, we can schedule your free process audit right away. During this audit, we'll take a look at your current workflows and create a customized implementation plan. The faster you provide us with your processes and systems access, the quicker we can get your dedicated team member trained and working for you.

Your satisfaction is our top priority. Each client has a dedicated account manager who regularly checks in to ensure you're happy with the service. Our quality assurance team monitors performance and provides ongoing training to maintain excellence. We work on flexible terms and are committed to making adjustments as needed to ensure the partnership works for your business.

While we specialize in roofing and home remodeling businesses (we have deep expertise in industry tools like ProLine, Roofle, and CompanyCam), we can definitely support related industries in the home services sector. Our team understands the unique challenges of field service businesses, including project management, insurance claims, and customer communications. Feel free to reach out and we can discuss your specific needs.

Quality is built into everything we do. We have a dedicated Quality Assurance department that monitors all work and provides continuous feedback. Our team receives ongoing training (both daily and weekly) to stay sharp and up to date with best practices. Every team member follows documented processes and scripts to ensure consistency. Plus, each client has a US based account manager who oversees operations and serves as your primary point of contact.

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