SMA Support Services Company Profile

SMA Support Services

SMA Support Services empowers growth-focused contractors to sell more and collect payments faster with dedicated, highly trained virtual assistants (VAs) who provide both front-office and back-office support. SMA VAs handle inbound and outbound calls, create and follow up on estimates, coordinate permits, process insurance claims, and provide bookkeeping and accounting support. Contractors who partner with SMA win more jobs, get paid faster, and reclaim time formerly lost to admin work so they can focus on growing their businesses.

Mission:

SMA Support helps contractors scale by providing them with VAs who remove administrative burdens and streamline front- and back-end workflows.

Business Information

Ownership Type:
Private LLC

Industry:
Contractor Administrative Support Services

Service Area:
Nationwide — United States

Number of Employees:
201–500

Languages Supported:
English,
Spanish

Headquarters

13750 Crosstown Dr NW #207

Andover,
MN
55304

United States

Contact Information

Phone: (855) 954-3159

Website:

Contact Type: Customer Support

Social Media

Primary Niches Served

Core Services


  • Administrative task management
  • CRM management and updates
  • Data entry and documentation
  • Calendar and scheduling management
  • Email handling and coordination
  • 24/7 live answering
  • Inbound customer service
  • Outbound follow-up campaigns
  • Appointment scheduling
  • Lead qualification and reactivation


  • Claims documentation support
  • Carrier communication coordination
  • Supplement tracking
  • Status updates and workflow management


  • Accounts payable and receivable
  • Payroll support
  • Invoice processing
  • Bank reconciliation
  • Monthly financial reporting
  • Job costing support


  • CRM setup and configuration
  • Workflow automation
  • Lead tracking system implementation
  • Process optimization and reporting alignment

Frequently Asked Questions (FAQ)

Explore common questions about our support services and how they can transform your business.

SMA offers significant cost savings compared to hiring in-house staff. You don't have to worry about overhead costs like benefits, office space, or equipment. Our team members are already trained professionals with expertise in roofing and home remodeling operations. Plus, you get the support of our dedicated management team and quality assurance department to ensure consistent, high-quality service without the burden of training and managing employees yourself.

Most clients are up and running within 30 to 45 days. That said, we can schedule your free process audit right away. During this audit, we'll take a look at your current workflows and create a customized implementation plan. The faster you provide us with your processes and systems access, the quicker we can get your dedicated team member trained and working for you.

Your satisfaction is our top priority. Each client has a dedicated account manager who regularly checks in to ensure you're happy with the service. Our quality assurance team monitors performance and provides ongoing training to maintain excellence. We work on flexible terms and are committed to making adjustments as needed to ensure the partnership works for your business.

While we specialize in roofing and home remodeling businesses (we have deep expertise in industry tools like ProLine, Roofle, and CompanyCam), we can definitely support related industries in the home services sector. Our team understands the unique challenges of field service businesses, including project management, insurance claims, and customer communications. Feel free to reach out and we can discuss your specific needs.

Quality is built into everything we do. We have a dedicated Quality Assurance department that monitors all work and provides continuous feedback. Our team receives ongoing training (both daily and weekly) to stay sharp and up to date with best practices. Every team member follows documented processes and scripts to ensure consistency. Plus, each client has a US based account manager who oversees operations and serves as your primary point of contact.

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