Privacy Policy

Privacy Policy for SMA Support

Last updated: 9/25/2025

SMA Support (“we,” “us,” or “our”) is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.smasupport.us (the “Site”) or interact with us.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with our practices, please do not use our Site.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request support or services
  • Contact us via forms, email, phone, or SMS
  • Subscribe to newsletters or updates

Types of personal information collected include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Details related to your support needs

Non-Personal Information

We collect non-personal information automatically as you navigate through our Site. This information may include:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on the Site
  • Clickstream data
  • Date and time of visit

2. Legal Basis for Processing Data

We process your personal information based on the following legal grounds:

  • Consent: When you provide your personal information, you consent to its processing for the stated purposes.
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving services and outreach.
  • Contractual Necessity: To fulfill our obligations to provide requested support services.

3. How We Use Your Information

We use the information we collect for purposes including:

  • Service Provision: To provide SMA-related support and resources.
  • Communication: To contact you regarding inquiries, updates, and relevant information.
  • Personalization: To tailor content and support to your needs.
  • Analytics: To analyze usage patterns and improve our Site and services.
  • Legal Compliance: To comply with applicable laws and regulations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interactions with our Site.

Types of Cookies Used

  • Essential Cookies: Necessary for the Site to function properly.
  • Performance Cookies: Collect information about how you use our Site.
  • Functional Cookies: Remember your preferences to enhance your experience.
  • Advertising Cookies: Used for delivering relevant ads and measuring their effectiveness.

Third-Party Cookies

We may use third-party services that set cookies on your device:

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

5. Third-Party Services

We do not sell or share your personal information with third-party companies for their direct marketing purposes. However, we use third-party services that may process your data:

  • Google Analytics and Facebook Pixel for analytics and advertising.
  • These services collect data according to their own privacy policies.

SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances.

6. User Consent and Opt-Out Options

By providing your contact information, you consent to receive communications from us. You may opt-out of:

  • Emails: Click the “unsubscribe” link in any promotional email.
  • SMS Messages: Reply “STOP” to any SMS message received.
  • Phone Calls: Inform us during the call or contact us to request no further calls.

SMS consent is not shared with any third parties or affiliates for marketing purposes.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Data Security Measures

We implement technical and organizational measures to protect your personal information:

  • Encryption: SSL certificates encrypt data transmitted between your browser and our Site.
  • Secure Storage: Data is stored on secure servers with access controls.
  • Regular Monitoring: We monitor systems for vulnerabilities and attacks.
  • Employee Training: Staff are trained on data protection practices.

9. Your Rights Under Privacy Laws

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal information.
  • Restriction: Request restriction of processing your data.
  • Objection: Object to processing based on legitimate interests.
  • Data Portability: Request transfer of your data to another service provider.

To exercise your rights, please contact us at contact@smasupport.us.

10. International Data Transfers

Our Site is accessible internationally. If you access our Site from outside the United States:

  • Your information may be transferred to and processed in the United States.
  • Data protection laws in the U.S. may differ from those in your country.
  • By using our Site, you consent to the transfer of your information to the U.S.

11. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to have it removed.

12. Do Not Track Signals

Our Site does not respond to “Do Not Track” (DNT) signals. Third-party services used on our Site may honor DNT signals; please refer to their policies.

13. Dispute Resolution

If you have concerns or disputes regarding our privacy practices, please contact us first. We will do our best to resolve the issue. If unresolved, you may have the right to file a complaint with a supervisory authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to this page with an updated revision date. Your continued use of the Site after changes are posted constitutes acceptance.

15. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact our Support Team:

  • Email: contact@smasupport.us
  • Phone: (855) 954-3159
  • Mailing Address: SMA Support Services, 13750 Crosstown Dr. NW #207, Andover, MN 55304

By using our Site, you acknowledge that you have read and understand this Privacy Policy.

Appendix

Third-Party Privacy Policies

For more information on how third-party services handle your data, please refer to their privacy policies:

Managing Your Preferences

  • Cookies: Adjust your browser settings to manage cookies.
  • Communications: Contact us to update your preferences or opt-out.

Frequently Asked Questions (FAQ)

Explore common questions about our support services and how they can transform your business.

SMA offers significant cost savings compared to hiring in-house staff. You don't have to worry about overhead costs like benefits, office space, or equipment. Our team members are already trained professionals with expertise in roofing and home remodeling operations. Plus, you get the support of our dedicated management team and quality assurance department to ensure consistent, high-quality service without the burden of training and managing employees yourself.

Most clients are up and running within 30 to 45 days. That said, we can schedule your free process audit right away. During this audit, we'll take a look at your current workflows and create a customized implementation plan. The faster you provide us with your processes and systems access, the quicker we can get your dedicated team member trained and working for you.

Your satisfaction is our top priority. Each client has a dedicated account manager who regularly checks in to ensure you're happy with the service. Our quality assurance team monitors performance and provides ongoing training to maintain excellence. We work on flexible terms and are committed to making adjustments as needed to ensure the partnership works for your business.

While we specialize in roofing and home remodeling businesses (we have deep expertise in industry tools like ProLine, Roofle, and CompanyCam), we can definitely support related industries in the home services sector. Our team understands the unique challenges of field service businesses, including project management, insurance claims, and customer communications. Feel free to reach out and we can discuss your specific needs.

Quality is built into everything we do. We have a dedicated Quality Assurance department that monitors all work and provides continuous feedback. Our team receives ongoing training (both daily and weekly) to stay sharp and up to date with best practices. Every team member follows documented processes and scripts to ensure consistency. Plus, each client has a US based account manager who oversees operations and serves as your primary point of contact.

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