About Us
About SMA Support
Your partner for streamlined operations and exceptional service delivery.
Get Started Today - $1,000 Onboarding Savings
Transform your operations today while enjoying exclusive savings
Why Companies Pick SMA
SMA Support Benefits
Partnering with SMA Support offers businesses streamlined operations, access to skilled professionals, scalability, and cost-effectiveness. Our tailored solutions adapt to your needs, providing flexibility without overhead costs. With us, enhance efficiency, drive growth, and achieve your business objectives seamlessly.
Why Companies Pick SMA
Why Companies Pick And Stay With SMA
Our clients choose and remain with SMA due to tailored solutions, exceptional service, reliability, and consistent delivery.
We scale with your business
We adapt and expand in sync with your company's growth trajectory seamlessly.
Extremely process driven
Highly focused on structured procedures, ensuring efficiency and precision in every operation conducted.
125 trained team members
Our team comprises 125 skilled professionals dedicated to delivering exceptional service and support.
Continual assurance training
Continuous training ensures ongoing excellence and adherence to high standards in our operations and services.
Follow the script every time
Adherence to the script ensures consistency and professionalism in every interaction with clients and customers.
A/B testing for improvements
A/B testing enables continuous improvement and optimization for enhanced performance and results.
Depending on team size
What you can expect with SMA
Experience immediate uplift in business process efficiency upon implementation.
38
Seconds response time
50-80%
Lift in lead conversion
5-15+
Additional jobs per month
60+ days
Reduction in final check pick up
Empowering revenue-generating roles
Committed to quality
We prioritize quality through ongoing training, ensuring our team delivers exceptional service to meet your evolving needs.
Learn more
Continual training
Daily & weekly
Follow the script
Every time
Quality assurance
Dedicated department
Right person
Is in the seat
Free Consultation
Schedule a Free Process Audit
Let our experts analyze your current processes and identify opportunities for improvement and growth.
"Since beginning our relationship with SMA, our pipeline is full, morale is higher, and people are making more money."
Tim Greve, D&M Roofing
Frequently Asked Questions (FAQ)
Explore common questions about our support services and how they can transform your business.
SMA offers significant cost savings compared to hiring in-house staff. You don't have to worry about overhead costs like benefits, office space, or equipment. Our team members are already trained professionals with expertise in roofing and home remodeling operations. Plus, you get the support of our dedicated management team and quality assurance department to ensure consistent, high-quality service without the burden of training and managing employees yourself.
Most clients are up and running within 30 to 45 days. That said, we can schedule your free process audit right away. During this audit, we'll take a look at your current workflows and create a customized implementation plan. The faster you provide us with your processes and systems access, the quicker we can get your dedicated team member trained and working for you.
Your satisfaction is our top priority. Each client has a dedicated account manager who regularly checks in to ensure you're happy with the service. Our quality assurance team monitors performance and provides ongoing training to maintain excellence. We work on flexible terms and are committed to making adjustments as needed to ensure the partnership works for your business.
While we specialize in roofing and home remodeling businesses (we have deep expertise in industry tools like ProLine, Roofle, and CompanyCam), we can definitely support related industries in the home services sector. Our team understands the unique challenges of field service businesses, including project management, insurance claims, and customer communications. Feel free to reach out and we can discuss your specific needs.
Quality is built into everything we do. We have a dedicated Quality Assurance department that monitors all work and provides continuous feedback. Our team receives ongoing training (both daily and weekly) to stay sharp and up to date with best practices. Every team member follows documented processes and scripts to ensure consistency. Plus, each client has a US based account manager who oversees operations and serves as your primary point of contact.