Terms of Service

Terms of Service for SMA Support

Last updated: 9/25/2025

These Terms of Service (“Terms”) govern your participation in the SMS text messaging campaign (“SMS Campaign”) operated by SMA Support (“we,” “us,” or “our”). By opting into our SMS Campaign, you agree to these Terms. If you do not agree, please do not participate in our SMS Campaign.

1. Consent to Receive SMS Messages

By providing your mobile phone number and opting into our SMS Campaign, you expressly consent to receive text messages from SMA Support. Messages may include:

  • Appointment confirmations and reminders
  • Updates regarding services or support resources
  • Promotional offers and marketing communications
  • Organization news and announcements

2. Message Frequency

The number of SMS messages you receive will vary based on your interactions with us. You may receive:

  • Up to 3 messages per month for promotional communications
  • Additional messages related to appointments, events, or ongoing services

3. Charges and Fees

  • Standard Rates Apply: Message and data rates may apply. Charges are based on your mobile service provider’s rate plan.
  • Responsibility: You are responsible for any fees imposed by your mobile carrier for participating in our SMS Campaign.

4. Opt-Out Instructions

You may opt out of receiving SMS messages at any time:

  • Text “STOP”: Reply “STOP” to any SMS message you receive from us.
  • Confirmation: After texting “STOP,” you will receive one final message confirming your opt-out.
  • Alternative Methods: You can also opt out by contacting us at contact@smasupport.us or calling (855) 954-3159.

5. Help and Support

  • Text “HELP”: For assistance, reply “HELP” to any of our messages.
  • Contact Us: Email us at contact@smasupport.us or call (855) 954-3159 for support.

6. Privacy

  • Data Use: We collect and use your personal information in accordance with our Privacy Policy.
  • Third-Party Sharing: We do not share your mobile number with third parties for their own marketing purposes.

SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances.

SMS consent is not shared with any third parties or affiliates for marketing purposes.

7. Eligibility

  • Age Requirement: Participants must be at least 18 years old.
  • Residency: The SMS Campaign is intended for users in the United States.

8. Mobile Carrier Disclaimer

  • No Liability: Mobile carriers are not liable for delayed or undelivered messages.
  • Supported Carriers: Our SMS Campaign is compatible with most major U.S. carriers.

9. Limitation of Liability

  • No Warranties: The SMS Campaign is provided on an “as is” basis without warranties of any kind.
  • Limitation: We are not liable for any indirect, incidental, special, or consequential damages arising from your participation in the SMS Campaign.

10. Modification of Terms

  • Changes: We reserve the right to modify these Terms at any time.
  • Notification: Changes will be posted on this page with an updated revision date.
  • Continued Participation: Your continued participation after changes are posted constitutes acceptance of the new Terms.

11. Termination

  • Right to Terminate: We may suspend or terminate the SMS Campaign or your participation at any time without notice.
  • User Termination: You may opt out at any time as described in the Opt-Out Instructions section.

12. Governing Law

  • These Terms are governed by the laws of your state, without regard to its conflict of law principles.

13. Contact Information

For questions or concerns regarding these Terms or the SMS Campaign:

  • Email: contact@smasupport.us
  • Phone: (855) 954-3159
  • Mailing Address: SMA Support Services, 13750 Crosstown Dr. NW #207, Andover, MN 55304

By opting into our SMS Campaign, you acknowledge that you have read, understood, and agree to these Terms of Service.

Important Notes:

  • Compliance: We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA).
  • Privacy Policy: Please review our Privacy Policy for more information on how we handle your personal information.

FAQs

Q: Will I be charged for the SMS messages?
A: Standard messaging and data rates may apply based on your mobile carrier’s plan.

Q: How do I opt out of the SMS Campaign?
A: You can opt out by texting “STOP” to any of our messages or by contacting us directly.

Q: What if I change my mobile number?
A: Please update your contact information with us to continue receiving messages.

TCPA Compliance Statement

By participating in our SMS Campaign, you consent to receive automated promotional and informational text messages from SMA Support. Consent is not a condition of purchase. Message frequency varies. Reply “HELP” for help, “STOP” to cancel. Message and data rates may apply.

Frequently Asked Questions (FAQ)

Explore common questions about our support services and how they can transform your business.

SMA offers significant cost savings compared to hiring in-house staff. You don't have to worry about overhead costs like benefits, office space, or equipment. Our team members are already trained professionals with expertise in roofing and home remodeling operations. Plus, you get the support of our dedicated management team and quality assurance department to ensure consistent, high-quality service without the burden of training and managing employees yourself.

Most clients are up and running within 30 to 45 days. That said, we can schedule your free process audit right away. During this audit, we'll take a look at your current workflows and create a customized implementation plan. The faster you provide us with your processes and systems access, the quicker we can get your dedicated team member trained and working for you.

Your satisfaction is our top priority. Each client has a dedicated account manager who regularly checks in to ensure you're happy with the service. Our quality assurance team monitors performance and provides ongoing training to maintain excellence. We work on flexible terms and are committed to making adjustments as needed to ensure the partnership works for your business.

While we specialize in roofing and home remodeling businesses (we have deep expertise in industry tools like ProLine, Roofle, and CompanyCam), we can definitely support related industries in the home services sector. Our team understands the unique challenges of field service businesses, including project management, insurance claims, and customer communications. Feel free to reach out and we can discuss your specific needs.

Quality is built into everything we do. We have a dedicated Quality Assurance department that monitors all work and provides continuous feedback. Our team receives ongoing training (both daily and weekly) to stay sharp and up to date with best practices. Every team member follows documented processes and scripts to ensure consistency. Plus, each client has a US based account manager who oversees operations and serves as your primary point of contact.

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