SMA Support Services
Revolutionize Your Business with ProLine CRM
Simplify workflows, accelerate lead management, and enhance efficiency with ProLine CRM solutions tailored for contractors.
Business process outsourcing
Schedule a Migration Call
Unlock growth potential with a free consultation & limited-time savings on implementation costs. Learn how to expand your business today!
Why ProLine is a Game-Changer for Contractors
Designed for Your Business Needs
Seamless Automation
Automated follow-ups ensure every lead receives timely responses, personalized to reflect your team’s unique approach. Sales teams stay connected, with integrated workflows to handle follow-ups and client engagement efficiently.
Tailored Workflows
Customize workflows for roofing, solar, or insurance restoration projects. Integrations with industry-leading tools like CompanyCam, HOVER, QuickBooks, and ROOFLE streamline operations.
Rapid Lead Engagement
Automated responses for form submissions demonstrate professionalism and boost trust. Engage prospects instantly, keeping them connected and informed from the start.
From Setup to Success—We’ve Got You Covered
Stress-Free Data Migration
Transfer data seamlessly from spreadsheets, outdated CRMs, or even paper records. Avoid data loss or disruption with our proven migration processes.
Customized Implementation
Set up appointment reminders, booking tools, and lead rehash campaigns for optimized operations. Fully integrate ProLine with your measurement, quoting, and management tools.
Expert Ongoing Support
Access ProLine’s dedicated technical team for any platform-specific questions. Post-migration support includes personalized sell sheets and tailored workflow adjustments.
Expertise That Drives Results
Proven Success Stories
One lead rehash campaign yielded enough sales in a week to pay for a year of ProLine. Teams save 10+ hours weekly by automating manual tasks.
Deep Industry Knowledge
Expertise in roofing, solar, and contracting industries. Trusted by contractors to implement solutions that enhance efficiency and profitability.
Minimal Effort, Maximum Results
Provide access and goals, and we’ll handle the rest—seamlessly.
How ProLine Pays for Itself
Immediate Payback with Old Leads
Most clients recover their implementation costs within the first month by leveraging ProLine to re-engage their old lead database. Our rehash campaigns help you book enough appointments and close enough deals to offset your initial investment quickly.
Enhanced Efficiency
Save hours of manual work each week with automated workflows, allowing your team to focus on selling and serving clients. Teams using ProLine save an average of 10 hours weekly, directly impacting productivity and revenue.
Strategic Targeting
Identify which customers or leads to engage for immediate results. We’ll work with you to create a tailored plan to identify high-potential opportunities within your existing client base.
All Your ProLine Roofing CRM Questions, Answered
Real Results with ProLine
Streamlined Operations
"SMA helped us integrate ProLine seamlessly, saving 10+ hours a week and reducing missed leads."
Lead Rehash Success
"We recovered old leads and closed jobs worth over $50,000 in under a month."
Ready to Elevate Your Business?
Contact SMA Support for a consultation and discover how ProLine CRM can transform your operations.
Get in Touch Now
Free Consultation
Schedule a Free Process Audit
Let our experts analyze your current processes and identify opportunities for improvement and growth.
"Since beginning our relationship with SMA, our pipeline is full, morale is higher, and people are making more money."
Tim Greve, D&M Roofing
Frequently Asked Questions (FAQ)
Explore common questions about our support services and how they can transform your business.
SMA offers significant cost savings compared to hiring in-house staff. You don't have to worry about overhead costs like benefits, office space, or equipment. Our team members are already trained professionals with expertise in roofing and home remodeling operations. Plus, you get the support of our dedicated management team and quality assurance department to ensure consistent, high-quality service without the burden of training and managing employees yourself.
Most clients are up and running within 30 to 45 days. That said, we can schedule your free process audit right away. During this audit, we'll take a look at your current workflows and create a customized implementation plan. The faster you provide us with your processes and systems access, the quicker we can get your dedicated team member trained and working for you.
Your satisfaction is our top priority. Each client has a dedicated account manager who regularly checks in to ensure you're happy with the service. Our quality assurance team monitors performance and provides ongoing training to maintain excellence. We work on flexible terms and are committed to making adjustments as needed to ensure the partnership works for your business.
While we specialize in roofing and home remodeling businesses (we have deep expertise in industry tools like ProLine, Roofle, and CompanyCam), we can definitely support related industries in the home services sector. Our team understands the unique challenges of field service businesses, including project management, insurance claims, and customer communications. Feel free to reach out and we can discuss your specific needs.
Quality is built into everything we do. We have a dedicated Quality Assurance department that monitors all work and provides continuous feedback. Our team receives ongoing training (both daily and weekly) to stay sharp and up to date with best practices. Every team member follows documented processes and scripts to ensure consistency. Plus, each client has a US based account manager who oversees operations and serves as your primary point of contact.